Tried 2 times to make the same order and get to the end of my order and it says each time that the order did not go through and to try again. The third time it goes through. Check my bank statement and there are three pending charges for the same amount. Of course their customer service line is closed on the weekend. So I email their support staff explaining what happened and that I only need one of the three orders. I included the order numbers in my email. Monday morning I get a email saying that orders ship 5am on Monday and that they were not able to cancel those orders and they can’t do anything. They say I will have to return the two orders when I receive them. Ok I think, should be fine. Go to ups and return 2 of my 3 orders. A few weeks goes by with no refund. Finally I get a refund for my order. I got two separate refunds and both were almost $30 less than what the original order was for. So I call their customer service line. I don’t think they could have worse customer service. Each time I call it’s 30 minutes sitting on hold waiting for a operator. Then when you get to a operator, they don’t even know what they are doing. I was constantly put on hold so they could talk to their supervisor. They finally say, your full refund should be processed in a couple days. So I check my bank statement and a refund of $16 was processed for each order. Still about $14 short per order of the original purchase price. Then I find the day after the refund was issued there was a charge from Thompson cigars to my credit card for $17. At this point I’m getting very annoyed and just want to be done with this terrible company. Call customer service, sit on hold for another half hour and finally get a hold of someone. Explain to her everything going on. She says she will get it fixed, but says there is a $8 return shipping charge taken out of the refund and offers my a credit for Thompson cigars towards my next order. At this point I don’t even want to be dealing with this company much less spending any more money with them. I tell her I don’t want a credit and that I want a full refund of the difference that I never received. After sitting on hold for another 15 minutes while she talks to her supervisor She said it should be a week for the refund to process. I have zero expectations of getting this resolved without pulling out my hair. Please do not order anything from this company if you value your sanity. Their customer service is terrible and good luck returning anything or getting any amount of a refund. This company is a joke and from other reviews sounds like I am not alone in having a terrible experience with Thompson cigars.