This company claims they were not "able to capture payment" from PayPal for an order placed and they shipped in September 2021. My PayPal account was charged and I subsequently paid for this transaction. Customer service was unwilling to review and consider supporting documents I sent them as I maintain their issue is with PayPal, not me, but they tried to bully me into paying this a second time. Needless to say, buyer beware. I will no longer be doing business with them. I also found out their "customer service" is also customer service for Cigars International and may be the same company or have the same owner. As of 3/28/2023 they have turned their claim over to a collection agency.