These guys are idiots. I've been using them for years, and recently I've been placing orders paying for 2 day and even next day shipping. Only to find that 2 days later, they aren't even shipped yet. Their customer service is outsourced to Philippines, and they are trying to be overly nice and polite without even addressing the problem. I've wasted countless hours on the phone with these guys over the past 2 weeks and haven't even been able to receive a single order. Their competition at jrcigars.com and famous-smoke.com and cigarpage and cigars direct ship orders IMMEDIATELY without any of the stupid issues that Thompson seems to be facing. This company is disappointing, and I highly recommend you take your business to any other cigar website or any of the ones I've listed, so you can assure that when you place an order it's going to be shipped and you'll receive it on time. Thanks for wasting my time and money Thompson, you've lost a customer and you have someone who will talk negatively about you when given the opportunity to suggest cigar websites to others.