Ordered in the past with no real problems but this time recently I accidentally ordered something on a Sunday and five minutes after I ordered I realized I ordered the wrong cigars and canceled the order. Of course I got the ominous email saying they couldn't cancel the order that it had already been shipped. I called them the next day and complained that I would have to pay return shipping. I got an email saying to call back if the shipping wasn't rufunded. The shipping was not refunded as you might have guessed. Now Thompson's will lose my future busuness over a few dollars by their poor policies.