I've been a customer of Thomson Cigar for quite a while. What a disaster their customer service has turned into. I have called 8 times since July 2019 and have been on hold from 8 minutes to 28 minutes. Most of those calls, I hung up in frustration. It seems their customer service has been outsourced to another country...so much for their 100 years of service! What a pitiful example of customer service. Earlier this year, I was totally misinformed about one of their clubs and I have had difficulty with orders. I am guessing Thomson will be out of business very soon. No one will want to do business with them again once they have experienced horrible customer service. So sad for an old American company.