I placed a $400 order for Christmas presents to extended family and coworkers. When I received the order it looked like some had opened the box and walked all over the contents inside. The gift pack that I bought included 2 scotch glasses and both were broke. Both Lighters that I bought didn't work. I called and must of got lucky and got a American Lady who spoke good english to send me a UPS Return Shipping Label...And 3-4 days later I finally received it. 2 Weeks later I noticed they only refunded $350 of my $400 order. I called to see what was going on and of course I got the foreign chick with a horrible accent who couldn't help on send and email to the American, English Speaking People to get back to me in a couple days. If you look at Thompson Website it tricks you into buying in quantity to get a price you can usually beat down the street and you local cigar vendor...Oh and I bet they are more ethical and speak good english! Never Again!