i ordered cigars and a big humidor 15 days before my friends birthday party then i receive it and checked out the box no damage to it at all... i open it up and removed the top styrofoam and found a huge dent in the top of the lid and it wasnt and couldnt have been made from shipping it had to be packaged that way and the best the can do is a return or replace in 5 days or refund after they receive the old one even i spoke to a supervisor, this is a very disrespectful company and they could care less about the product you purchase from them...dont buy from this cheap company!!!