“Having spent 58 years making Thompson Cigar one of the most respected mail order cigar businesses in the country, it is now time to hand over the reins to a new owner that can continue to serve the long-term interest of the company,” Bob Franzblau, CEO of Thompson. A a private, family-owned business, founded in 1915 and claims to be the oldest mail-order cigar company in the U.S. sold out to Scandavanian Tobacco Group (STG) for $62 million. Customer service, Delivery of improper products and no delivery of product. Sent several inquiries by e-mail with attachments, and my contact information with no response concerning wrong product delivered and now no delivery of product ordered. Several attempts contacting customer "care" by phone were met with 30 minutes of recorded music, interrupted only by a recording stating the volume of calls are higher than expected and repetitive suggestions to get assistance from website instead. No customer service personal connection, no call back number offerd. What was once a family owned business with their customers satisfaction a matter of importance, has fallen to the recurring curse as newer generations take ownership. What was important to their grandparents and parents was PRIDE in their accomplishments. Has easily been replaced by them as PRICE. Another heritage sold for paper.