Like the majority of the latest reviews, do not waste your time or especially your money ordering from Thompson Cigars. I placed an order 2 weeks before needing them, paid extra for 3 day shipping, changed my order to items stated to be in stock, was advised by order confirmation they would arrive 7 days from order date, which would have been fine, but heard nothing further from them. I looked online to see that one of the items had been back ordered, but others were still not processed. So I tried to call them, but customer service did not answer. Was prompted to online chat, so was able to chat with Edison. He was helpful, and seemed to assist me with my problem, stating he re-processed the order (whatever that meant) and advised the order would process in time. I advised him that if the order was not shipped by the next day, he needed to cancel the order. He also advised me, after I asked him, that he would press in a 2 day order. I thanked him and ended the chat. I also has a transcript of the chat emailed to me. Next day got an email showing the promo item part of the order was shipping out that day, but it showed a ground ship from the east coast to my WA home, and it would take a week+. I tried to call immediately with no answer, was not able to get an answer via phone, so sent an email to customer service with copy of chat transcript. No response. Day later tried another email, call, and chat with out luck. This time chat stated not available at that time. The next day, after again no email reply, tried to call without an answer, but was able to reach via online chat. This time chatted with Dennis, who was pleasant, but not able to help me. Apologized that the promo item shipped ground by error. I will refuse upon delivery and get credit thorough visa company. Again, do not waste your time or money.