Oh boy! That’s the way I want to start my experience with Thompson cigars. For over 20 yrs I have been ordering cigars from JR cigars. I don’t remember ever having any problems. Last month I decided for the first time to try Thompson cigar it’s a disappointing and honestly very indifferent. Always a excuse, the first time I was sent cigars with wrappers unwrapped, the second time they topped the first mistake, they took a cigar out of the tube and sent me 4 cigars for The order of 5. That’s 2 of of 2. every time I called it takes 30 mins of holding and horrible phone connection. Pics attached. Best part they have a customer service email that no one responds to. I am done going back to JR.