AS of Dec 19, 2029 I was a platinum member and such status did not require me to pay for shipping. Yet every time I try to place an order below the "$125 free shipping," I get the shipping charge as an itemized entry. Another I experienced was the deduction of points when combined with a coupon in a single order. The points are deducted first, and then a partial dollar amount of the coupon total is applied towards the order. In other words, a ceiling of a total dollar amount is only allowed per each order as opposed to apply full coupon and selected points. The third issue I experienced was the fact I had to return a bad Perdomo cigar lighter, which I was offered a $10 certificate for the trouble, and still waiting for such certificate. I received a replacement lighter in exchange and it was also damaged. At that point I decided to keep second damaged lighter since I was already belly-up after paying for the return shipping of a bad item. Thompson Cigar still has an outstanding and great inventory, but my bottom line is the following: I am not interested in being taken for a fool. I told them to keep my platinum status, to keep my current balance of 400 plus points and to close my account. I am done ordering from Thompson Cigars. I do not want certificates, I do not want coupons/promotion codes, I do not want phone calls apologizing and I sure do not want a scripted email saying Thompson Cigar value their customers. and they are sorry about my experience.