Thrillophilia gave me the worst experience of my life. We have booked our trip to assam n meghalaya with them. Booking with them was a big mistake. They are just a booking platform and they will not support u once u give the payment. We were contacted by Ms Aashi Sachdeva for booking and she gave me assurance that we will not have to worry about anything and she ll be there for everything and later on we were given Point of contact in the form of Mr Indraneel Dutta most weird employ I have ever come across. On reaching Cherrapunji the hotel which we had book was below standard and out of 3 rooms one was way beyond standard n not stayable. On contacting Aashi she did pik the call once and told she ll get bak and after that she stopped picking up the phone. Mr Indranil told that it is we who have chosen the hotel and v hav to manage before even understanding our situation n problem. On explaining him that the hotel options were send by Aashi her self and v chose on her assurance that this hotel is good we went ahead with the room booking. After 4 hours of struggle they did not resolve the issue n we had to speak to local tour manager rhea who on local company expense got our one room changed. We than ask her for next day cancellation in that hotel and asked them to help us book for hotel in Shillong and for that they told that we cannot change the booking now on telling them that india is free country and that they cannot force us to stay at a place which we are not comfortable they told that v ll have to make the booking on our own which we did eventually. We did not get any refund for the room which we cancelled in Cherrapunji and full amount was deducted. We had three rooms booked so had a loss of around 20 k. That’s not enuf they told once we reach they ll see but it’s been one month i didnot got any call from their side so I think if i had booked on my own or by some local company directly I wud have managed the problem easily but these companies make small issues big and do not solve them also and these point of contact and all the person contacting u are useless low cost non trained employees who do not understand what exactly is customer care. My warning please don’t book from them. I ll give them Big zero for their services.