To provide context for the issues we faced, I must express my disappointment with the arrangements made by Thrillophilia. We experienced an unprecedented level of disorganization, highlighted by the absence of any communication from their end prior to the trip. Despite explicit requests for a coaster bus, initially confirmed by yourself, we were provided with a 9-seater vehicle. This oversight led to significant discomfort during our daily 6-7 hour journeys with 8 passengers, a child, a driver, and a guide crammed into the vehicle. Furthermore, the lack of coordination extended to the guide and driver, both sourced from Agency Ganesh, who appeared oblivious to our group size. This oversight compounded our inconvenience. Efforts to contact you went unanswered, and promises made regarding refund of insurance costs were left unfulfilled. Notably, Mr. Sujeet Aryan, the designated on-ground coordination staff, consistently deferred our requests to you without providing any assistance, rendering the situation further frustrating. The agency, renowned for seamless service, failed us at every juncture. Additionally, we encountered unexpected obstacles during immigration, resulting in further expenses. Despite assurances from the agent regarding our documentation, we were left uninformed and had to bear additional costs to rectify the situation. Moreover, except for the hotel in Paro, the standard of accommodations fell below acceptable standards, with small rooms and hygiene issues, including the presence of cockroaches. Despite bringing these concerns to their attention, there was no response or action taken to address them.