I recently took a trip to Manali with Thrillophilia. My experience was unfulfilling to say the least. They lack planning and their communication skills are nil. They don’t reveal half the things before you book the trip like the check in time for hotels. We had to wait for 6 hours before we could check into the hotel room. As a solo traveller, I was not informed about my roommate. We as a group travelling together had to internally decide about our room arrangements which was a tedious process. Their lack of accountability is utterly frustrating. When you go to them with an issue, they don’t even respond. My GOC called Vidhi Gurjar failed to provide any information and was absolutely useless for almost everything. We paid for the trip so that we can travel hassle free. But she made it impossible to enjoy the trip with the calls that went unanswered. After a point, we had to rely on the customer service to solve our issues. Mr. Priyanshu was quite helpful. Their itinerary is misleading to the point that they don’t provide meals for the days you travel from and to the pickup point which they conveniently leave out of their itinerary. Moreover they don’t have any travel coordinator present with us during the course of the trip. We were provided with incorrect contact details of our travel bus and their numbers. We were left to figure it out on our own. When we asked for a travel coordinator, they sent a local guide called Sourav who had absolutely no authority. However, with him and the driver Mr. Pal, our unbearable trip became a little better. The absence of an agent from their end led to confusion as everyone wanted to visit different locations and we ended up deviating from the original itinerary. I paid the same amount as everyone in the trip but I was assigned a triple sharing room whereas everyone paying the same amount of money were given a choice for a double sharing room. When I asked my travel agent Apoorva about it, she failed to give me any satisfactory explanation regarding the same while also ignoring my calls. Finally, after a lot of help from Mr. Priyanshu I managed to get a double sharing room. The trip was not enjoyable due to having to deal with constant lack of arrangements from their end. They had different modes of communication for everything and there was utter chaos. Worst trip ever. I will never travel with them again and I suggest no one should.