"I was a repeating customer to Thrilliophilia and one again it was one of the worst experience. The sales team committed something else and I was delivered something else. I had all the conversations with the sales team person named Ayush Sandaliya. Till the time whole amount was not transfered, the treatment I was gettimg from him was likr A class. Once the payment was done, I was ghosted like anything. There was a specific requitement from my end regarding the ferry seat class selection which was promised by Ayush and as per that payment was made by me but the same was not followed and there was no resolution done by him for this and till now he is not picking my call. Is this how you treat your customers once you get the paymnet. I was fortunate enough that I got the opertions team member as Lakshya. He was supportive, he was able to underatand my situation and act accordingly. He helped me throughout my journey and I wouls say it was Lakshya who made a differnce to my trip and made it comfortable for me at last."