I made a booking weeks in advance for Ghibli Park Japan tickets for our family. They said they will send the tickets on the day. We paid hundreds of dollars to pay for shinkansen to Nagoya from Tokyo and back. We have been emailing multiple times to support the day before and on the day asking for our tickets without any reply, they just ignored our emails. We waited at the gates of Ghibli Park with an infant in the heat of summer but no decency to reply any of our emails, no apology at all. Finally, they emailed vouchers at 3pm, park closes at 5pm. Vouchers that we need to search a convenient store for to redeem. We are already on our way back to Tokyo by then and was not able to use the tickets as we have already waited at the gates since 9am. We emailed to support multiple times again asking for a refund but they just kept saying they issued the tickets and that the case was resolved. We felt scammed by this company, they do not care at all about you. They just ruined a whole day of Japan trip, refused to refund everytime we send a complaint to support they kept saying the case is resolved. They are not commited to making things right at all. It was not a less than perfect experience, there was NO experience at all but they do not care as long as they got your money and delivered the tickets you can hardly use. What a scam.