Never again! This was my first and last time trying to use them. I booked two tickets to Q1 observation deck, for AUD 56. My card was showing pending status and Thrillophilia account was showing pending as well. About an hour later the tickets still didn't arrive. I tried contacting them by calling, sending a chat, and an email. No one replied. Finally I bought the tickets directly from Q1 and went up. About 3 hours later I got a WhatsApp message, asking how they could help me. I told them it was too late and ask them to cancel my order, which, BTW, has never came in.