A BIG NO TO THESE COMPANY I have 100 of abusive words for these ppl but plz save yourself from these ppl They will say good words with you but as you do payment then there services will gradually go down to that extent that you have to beg to them for your ticket booking They did our last booking on the day of departure eveb though payment was done 1 month back They have ruined our dream trip of europe We booked europe tour with thrillophilla for 6 people from 17th April to 27April which includes Paris, Switzerland and Rome. They were supposed to provide us pickup transfer from Paris airport to our hotel at Paris as it was included in our tour package.But as our flight was delayed, we informed it our Guest experience officer Mr.Rifaquat before 4-5 hrs of arrival that our flight got delayed so please you ask driver to change pickup time as per new flight schedule. Our guest experience officer said that he would change it and would arrange pickup as per new flight schedule. On reaching to Paris airport ,there was no driver waiting for us and neither any alternative arrangement was there for our pick up transfer to hotel. When we called to our guest experience officer ,he told that now it was not possible to arrange transfer. He told us to go by ourselves and whatever expenditure would come will be refunded. So we arranged two taxis by ourselves and paid 200 Euros ..we also informed this to guest experience officer and he said that he will refund it back . Then on second day when we visited louvre museum in Paris our ticket booking was done wrongly .It was done as group ticket,as per louvre museum minimum 7 members are compulsory in a group for booking group tickets.I don't know if our guest experience officer knew this or not and he booked group ticket for 6 people.At museum they rejected that ticket and asked us to buy new individual tickets for that we spent 132 euros. Same thing was informed to guest experience officer .He gave same answered that He would refund back whatever we spent. As this group ticket was not valid, we asked guest experience officer to apply for refund from museum. He applied for refund and he got refund but still he didn't paid 132 euro to us.We timely informed about all this incidence to our guest experience officer during our tour. He gave assurance that he will refund our money within tour period but still no action has been taken. Now more than 10 months pass