Probably the worst experience with a travel agency( that is what they call them). Do not go by the reviews and stars since they have manipulated it with fake information. The experience was so horrible where we had to constantly call them and email them to help. They gave fake information initially saying everything will be done without consulting their team to see if it was even possible. One of our friend was in Canada and even after asking repeatedly if there was an issue in filing her visa for Singapore( that is our package with this agency), they readily said its possible we can do it. The moment we paid them, they were not responsive and did not help at all. The visa process also did not go through and they denied that they ever said it was possible. Good thing we had proof but the representative was Salone for us and I have never dealt with a worst unprofessional human before her. They say they would email and never did. We had to get everything done on our own, if we had to do everything, there was no need for them to anything. The trip was also not great since they charged travel charges and we were picked up and dropped at odd times since there were multiple groups booked by them. The amount of stress we have incurred was not worth at all. They were the worst experience and I would say you should save yourself and never book with them. If you are talking to their sales team named Salone, please kindly talk or email and not be fooled by her words, she is a very big liar. If i could, i would give it zero stars.