We recently booked a 7-day Meghalaya trip through this company, hoping for a stress-free and relaxing vacation. Instead, the entire experience turned into a nightmare and gave us double the usual stress. The driver assigned to us was consistently rude, refusing to take us to main restaurants and ignoring our requests. Despite escalating the issue multiple times, the operators did nothing to address the situation. Shockingly, they even seemed to support the driver’s unprofessional behavior instead of resolving the problem. There was no guide provided for the trip, and the driver, who was supposed to guide us, completely failed to do so. Instead of enjoying the trip, some of us were forced to take on the responsibility of managing the group, constantly asking others to come on time and trying to keep things organized. Additionally, we had to pay all the entry fees ourselves, including hiring a trek guide for the Double Decker Root Bridge. This was unexpected and left us questioning what exactly was included in the package. If the package only covered stay and transport, then your company has completely failed to deliver on its promise of a hassle-free trip. All the hotels provided were in remote outskirts, at least 20 minutes or more from the main city. This completely ruined our plans to explore the city, especially during Christmas time when we had hoped to enjoy the festive atmosphere. This trip, which was supposed to help us relax, has left us more stressed than ever. The lack of professionalism, accountability, and basic service standards from both the driver and the operators is unacceptable. I wouldn’t recommend this company to anyone looking for a smooth and enjoyable trip. Think twice before booking!