We had a minor issue when booking our Dubai package through Thrillophilia last month. One of the highlights was a desert safari, but it got postponed due to unexpected weather. At first, I thought it would take weeks of back and forth, but once I raised the concern, their team quickly resolved it by offering us a new safari date and refund within 48 hours.
While they’re not perfect, I appreciated how quickly they acknowledged the mistake. I’m happy with how they not only refunded me but also arranged the desert safari.
2 weeks ago
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