Disgraceful service, I bought a ticket that was never transferred to my name I spent £200. I asked for help on the night but no one was available to help. The guy who sold me the ticket was conveniently available as soon as the event ended. When raising a dispute, ticketswap did nothing to help and eventually sided with the person who sold the ticket even though they had no tangible evidence that I could in fact use the ticket. Ticketswap in their closing statement told me that I should deal with it with o2 directly the biggest joke is in fact the ticket is not in my name so I have no rights to speak with o2 about it. The biggest peice of tabgible evidence overlooked by ticketswap in this case was the fact that the ticket provided was not in my name and the ticket also told you to transfer the ticket to the app. Ticketswap is an absolute disgrace and I will be contacting the ombudsman