I purchased a Boardmasters Festival 2025 ticket through TicketSwap and the experience has been extremely disappointing. The listing prominently showed Aug 8–12, but the ticket is actually valid 6–10 August and is in another person’s name. These are material details that would affect any reasonable buyer’s decision. I raised my concerns with TicketSwap immediately, well before the event, and requested a refund. They refused, claimed the ticket was “listed correctly,” and released payment to the seller. This completely ignores their own Trust & Safety Policy requiring accurate and transparent listings. TicketSwap markets itself as a safe place to buy tickets, but in my case there has been no meaningful buyer protection. If the ticket fails at the gate, I will be left out of pocket and my son will be turned away from the festival. Their so‑called “verification” clearly isn’t bulletproof. This experience has cost me time, stress, and money. I will not be using TicketSwap again and would advise others to think twice before relying on their promises of safe and verified tickets.