At the time I was shopping around for a tie the website was user friendly. I tried logging on to the website today and I couldn't access the account. Descriptions of items was good, even giving width of tie at its widest point, which I found helpful because wanted to gift items to a yute bwoy, and noticed he only wears skinny ties. Paid £33 for tie and pocket square and £13 for postage and packing via DHL Express (2 week delivery time frame). Yeah, £46 in total. Expensiiiiiiiiive!!!! But I'd read other review platforms where customers complained of waiting weeks and their items weren't delivered. As it was my items took 7 days to arrive, which was great. The tie and pocket square were quality items and my friend really likes them and most importantly, he wears them. So the swift delivery helped mitigate the expensive p&p charge. I'd shop with them again, only if they sort their website out because like I said above, I can't find where to login. I think you have to shop for items and when you get to the check out, then you can sign in to your account. But not sure.