Appalling service recently both over email and in store. I was gifted a ring by a family member which did not fit. It unfortunately took longer than 30 days for me to get the purchase receipt from this family member as they had lost it. I have since been told that even though the ring is untouched, and in perfect condition given that it has never been worn, I am not able to exchange it for a different size. This is a disgusting decision as how can you expect me to keep a ring that does not fit and I therefore cannot wear. I would have thought that given the fact that we do not want the money back that you could waiver the 30 days. My family were very frequent shoppers so it is very disappointing that this will no longer be the case.