“Visited the Sydney CBD store last weekend to buy an engagement ring with my partner.
All I can say is the high level of service and attention the brand suggests is not aligned with my experience.
Imagine having to break the attention of staff who are more interested in their phones than the needs of the people looking to purchase their products.
I couldn't recommend paying a premium price for an AusPost level of service (in all fairness, I've had much better engagements with AusPost staff in the past).”
“Received a bracelet for Christmas and the wrong one was purchased. The correct item was out of stock until February and because it is past thirty days they refuse to allow an exchange of an upgrade mind you. Ridiculous that they can't provide better customer service I get better customer service at Costco!”
“Appalling service recently both over email and in store.
I was gifted a ring by a family member which did not fit. It unfortunately took longer than 30 days for me to get the purchase receipt from this family member as they had lost it. I have since been told that even though the ring is untouched, and in perfect condition given that it has never been worn, I am not able to exchange it for a different size. This is a disgusting decision as how can you expect me to keep a ring that does not fit and I therefore cannot wear. I would have thought that given the fact that we do not want the money back that you could waiver the 30 days.
My family were very frequent shoppers so it is very disappointing that this will no longer be the case.”
“J'ai acheté un cadeau pour l'anniversaire de ma femme qui a été livré rapidement et en toute sécurité. Le cadeau était parfaitement emballé avec le nœud signature. J'ai été très satisfait du service.”
“I purchased a silver chain and pendant for my daughter for her birthday. The chain was such bad quality I swapped it for her as a felt embarrassed giving her such a low quality chain. My advice would be to not buy online and instead visit the store in person so you can check the quality.”
“If I could give 0 Stars I would, have been waiting since June 2018 for a replacement melody ring after a band snapped twice. Head of customer service in Old Bond street promised a new replacement, coming from the NY store, Why I have no Idea !, broken ring still with service dept, no response via e-mail or customer service, basically constitutes theft, we have nothing, and no response, bring back Ratners, at least they were honest !”
“I purchased a gift for my wife's birthday which was delivered promptly and securely. The present was wrapped perfectly with the signature bow. I was very pleased with the service.”
