This is the most incompetent company I've ever dealt with. We are Trade customers operating a LTD company we ordered Three pallets of porcelain now 4 days late and I have spoken to four different advisors, one manager and an assistant customer services manager and here's what I was told everyday. Day 1 overdue Were very sorry its at your local hub and will be delivered am the following day. It didn't arrive. Day 2 were sorry we don't know where it is as we don't track our orders (lies) they use nexus and can track consignments. Spoke with the manager he guaranteed it was being collect by a separate courier and would be with me the following day. Day 3 still no delivery as surprisingly it hadn't actually left l Leicester hub and that's clearly no place near Kent but would be with us the following day. Every time I called them as they are just to lazy to call there customer back and inform them on what's going on. We still haven't received our order so the saga continues. But according to one advisor "that's just how it is its only £1300.00 worth of an order" I would NOT recommend you use this company in fact I would suggest you keep as far away from them as you possibly can there are seriously incompetent and couldn't care less