I read some bad reviews about dealing with returns immediately after placing my order of course. I called and left a message about the Return process and reviews I read and if I had to pay all that money again to return the tile. If I did I wanted to cancel my order before it went out. I received a call back from a manager or customer service gentleman from phone number 424–553-0761. I explained again my concerns. I was reassured I wouldn’t have to pay the return shipping so I told him I would keep the order. Fast forward the tile doesn’t look like the website pic and isn’t a match. Now they want me to pay to send the tile back. Go local somewhere because I would not recommend or trust this company. Go elsewhere.