“The worst company ever. I paid $1000 to have Tile returned. Some top pieces were damaged and they rejected the entire shipment. I will never order from this company again and I would recommend that no one else does either.”
“I had tried to order red tile for a specific project from three other vendors without success. Tilezz are my heros! The tile arrived on time, nothing was broken and It was the color pictured online. Thank you!”
“Typical bait and switch on color. I ordered Calcutta Gold which is represented as a warm tone on their website and when they arrived they are pretty much a cool white tone that does not match what I saw on the website at all.”
“exceeded my expectations
I was not sure what the tile would look like upon delivery and if it would be all cracked from the long shipment, but it came in a wood pallet and all was in good shape. Once installed, it looked awesome and impressive. We ordered calcutta gold and it was exactly as the samples we received previously looked. We also ordered the switchplates and they were in good condition also and fit the outlets as they should have”
“I read some bad reviews about dealing with returns immediately after placing my order of course. I called and left a message about the Return process and reviews I read and if I had to pay all that money again to return the tile. If I did I wanted to cancel my order before it went out. I received a call back from a manager or customer service gentleman from phone number 424–553-0761. I explained again my concerns. I was reassured I wouldn’t have to pay the return shipping so I told him I would keep the order. Fast forward the tile doesn’t look like the website pic and isn’t a match. Now they want me to pay to send the tile back. Go local somewhere because I would not recommend or trust this company. Go elsewhere.”
We always do our best to accommodate our customer's needs and make them happy. As a company we have the best return policy in this industry however we don't offer free returns unless we sent the wrong item. We asked the customer who he spoke with to confirm his claim but he doesn't remember the rep's name and the phone number he provided here doesn't belong to our company. Also, he mentioned that he left a voicemail to cancel this order however we sent him a copy of his voicemail where he only asks about the delivery time of this order. Also, we have no email or any other type of communication about matching a tile for him. When customers ask us to match the tile, we always ask for samples to be shipped to us so we can confirm that our lot will work for their project. Unfortunately, the customer didn't do any of these and wanted us to cover return shipping because his order didn't match to existing tiles. We offer 365 days of returns and no restocking fee on all returns and you're more than welcome to send them back to us for a full refund.
“They were able to deliver my order very quickly. Prices are reasonable and products are high quality. Great customer service and they follow up. I have been ordering for all my projects from them for about 2 years never had an issue.”
“I bought a hefty amount of tiles from this site and was left with nothing but bitter taste in my mouth. I got the wrong ones and wanted to return them but no success! The owner refused and said that I should keep them and try my best to use them. I don't recommend!”
“I ordered a multi tone peach tile in a large quantity. I received a neon orange tile that was all the same color tone. The seller refuses to refund my money unless I pay over $350 to send them back. I was forced to open an item not as described case on the entire order because of this.”
“I received one marble tile broken
I called and was told no problem,
I would be refunded.
After a couple emails back and forth
They are not refunding.
He also said he would waive the re stocking fee.
None of the outlet covers matched our white marble with gray hues.
Plus the tile outlets obviously crack in transit! Dont buy from here! Poor customer service and not what you expect when you are spending alot of money!
I had to pay 25$ to ship back too.”
“The marble switch plate covers were great; however, I received a defective item (1 of 7 pieces). Tilezz was unwilling to send me a return shipping label for my item without me taking pictures. I have been through this before, and this request inevitably sparks a series of back-and-forth communications I was unwilling to invest for a $22 piece. Since the blemishes were on the face of the cover, photos would not show the imperfections. Ultimately, I had to purchase a replacement piece. The returns policy does not list the requirement for photos as part of the return process. Their customer service "manager" would not escalate the issue or forward the matter to senior leadership. Essentially, I can only communicate with him. I disputed the charge, and this has gone unresolved for the past month.”
“I ordered sample which (unlike other tile vendors) was reasonably priced at $7. And it only took 5 days to arrive! Best of all, its packaging was environmentally friendly with an appropriately sized box and corn starch peanuts. The product (pebble tile) is beautiful and well made, just not quite the colors I was looking for. Because of all the other pluses, I may forget my perfectionism and buy it anyway.”
“Horrible. I ordered tile on Wednesday, July 29th and Tilezz did not keep it's ship in one to two days. The item wasn't picked up by UPS until Aug 3rd. I called and said this was an urgent order a couple of times. I could have paid more at another site and had it get here in a timely fashion. Disappointed.”
“I reeeeely want to order tile from this company, but so far things seem pretty dicey. There is never anyone on the chat no matter what time of day we try (if there is, s/he's ignoring all attempts to communicate!). Tried calling to get the measurements on a basketweave tile but the person said they're all generally the same size and gave me a measurement that was clearly impossible, based on the sq foot info. Placed a sample order almost a week ago and have heard absolutely nothing (but they promptly charged the credit card). Also tried emailing, but no response.”
Hi Bill. We found your sample order and I see that it was delivered on July 29th. So it was delivered as promised. It want delayed or shipped late. We take 1-2 business days to process the orders and couple days for samples to be delivered to client. You asked us size of dots on Basketweave through our live chat and we replied back to you. I remember personally talking to you at least twice. So I'm not sure which miscommunication you're referring to. If you have any other question, you can always reach us out at hello@tilezz.com.
Thanks
Daniel
Tilezz.com
