Dismal service. Sent out wrong product and now expect me to wait in all day for a courier collection or send it back at my expense and then (at some point hopefully) be reimbursed for the postage. The item is 6kg and will cost a fortune to return. I asked why they cannot provide a prepaid option and was told point blank "we don't do that". Am now stuck with £50 of food that I don't want because they are so unbudging on their policies even when it's them who have made a mistake. A manager is supposed to call me this afternoon to discuss but I'm not holding out much hope having taken 4 days to get hold of someone initially by phone after multiple attempts and long delays being told I am 3rd in the queue which never seems to change. Avoid!