Terrible customer service bought Hills Science Plan Stomach & Skin Dog Food and my dog developed bile sickness and poop and smelly wind so I contacted hills directly and got a reference code then called you the woman on the phone finally answer after a 25 minute wait on hold to be told they would need a email and to contact Hills I contacted Hills and they said a reference code was all was needed for a refund or replacement and that an email was not needed but they would send one to you anyway Given the Hills Promise this should of been accepted my reference number yet I was met with nope not helping you Will never use this company again as I'll probably have a vets bill now on top for my poorly dog