I would have given them a ZERO if i could. On November 29, 2024 I mistakenly purchased 2 tickets for the aquarium in Houston (1 minute later) I realized that we were in Dallas NOT Houston. I immediately chatted with customer service and was told they will not be refunding me my money due to the non-refundable ticket restriction. I understand that yes it was my mistake but it was it was an honest mistake that took me 1 minute to realize and they should have a grace period because we considered purchasing thru them instead of paying directly with the venue. Be aware of this so that you are not going to be handing them your hard working money for nothing in exchange. -- this absolutely disgraceful!!