“Steer clear of this company at all costs. My friend and I booked a trip with them, only to discover that they had oversold the tickets, leaving us unable to join the tour. Amid the chaos of trying to resolve the issue, a family offered to sell us their tickets, and we paid 50 Euros out of our own pockets. Now, they are refusing to refund us, claiming that the travel agency where we picked up the tickets “gave us a ticket.” If you don’t want to lose your money, avoid this company—or be ready for poor customer service.”
“I would add negative rate if I could do it. This is very unreliable agency with poor customer service. They are ignorant and they scam on the prices. They sell guided tour to Vatican museums much higher than all other agencies. They also included St. Peter's basilica to the price, however entrance to this place is free and no need for reservation. They also refused to refund fully or partial cost of tour for 5 people who were late for 15 minutes and their representatives was not helpful to rebook or accommodate. If you don't want to loose hundreds of euros, don't use them”
“I bought tickets for Uffizi, Palazzo Pitti & Boboli: Combined 5 day Pass, on 23.01.2025, for 20.04.2025, 47,5 euros, they were refundable tickets before purchase. After I paid, in the confirmation email, it says that the tickets cannot be canceled or rescheduled. I wrote a message on the site and I did not receive any response. In the conditions where flights are canceled, or other conditions, the money is lost.”
“They are scammers avoid purchasing from them
Brought 7 tickets to ferrari world abudahbi
All information was false on their website
Instead of using skip the line entrance i had to wait 1-2 hours minimum for each ride because the gave me a standard ticket. They published false information on their website.!!!!!
Be aware from them buy from official website it will cost less even!”
“THE BEST UNRELIABLE AND FAKE SITE!!!
After reading the revews did I realise that they act woth the same trickery way, with and NON-EXISTING EMAIL , they CHANGE THE ITINERARY or the MEETING POINT
and then your Tickets are INVALID.
Our family and friends lost our whole 7 people groups tickets for Salt Mine of Krakow ,which means money too... because they incline they changed the itinerary for an hour later! Claiming that they informed us for the change through email,that we never received and never confirmed that we received!!! Or that we had knowledge of that change. After we were looking for their "representative" outside in cold weather woth our children, for not losing our que and the tickets too ,and after the proposal of other guides on the meeting point, we proceeded to scan our tickets with the rest of the online tickets group so that not loosing the tickets. Ours(and of some others' of course)seemed to be invalid, maybe because they have been transferred for an hour later our group's itinerary . Besides the fact that, after trying to automatically robot - Chatting Noone of the partners told us that the itinerary was not for that hour and the suggested on trying again one more scanningwith the PDF tickets, even though it would be no difference. ( To NOTE that:we should meet with the representative to give us our "actual tickets because we shouldn't scan them through our devices at all, a detail that was not sufficient on our reservation's information, it just wrote: meet with the guide and show them your tickets , no mention for actual tickets. We thought it was just for proof we were his clients and we would move together to the entrance... They would also talked with the "unknown for us " " Venue Partner" that did not admit anything ,insisting even after many times of chatting with a Tiqets.com robot- employee, that we weren't at the meeting point on time and that they were trying to communicate ... We however had bought new tickets after the employee of Tiqets.com chatting suggest us to buy new ones ( besides the fact that their VENUE PARTNER had change the itinerary- but they still insisting on scanning our tickets/ they didn't even know about this change , but they also were talking to the venue partner who He/she also didn'tknow about thos change too till that time.../ after some days and many tryings of chatting THEY REMEMBERED TO SAY that they were trying to communicate with us, so that to inform us for the change of the schedule...It is a TACTICS that they used to many others ,REVIEWS PROVE THAT!!!) and that we would take the refund after they would find the "MISSING and UNKNOWN VENUE PARTNER" ( they also suggest in
Buying new tickets through their SITE AGAIN , but the new reservation time ,according the schedule's change has not to come yet/ but they still didn't know that because it was a NEW detail that came through after many chats (ANOTHER TACTICS), with many screenshots , and many tryings to prove MY WORD AGAINST THEIRS!!!!! Thankfully we didn't bough them from Tiqets.com again, it seems they wanted them double-pay for almost 500€ both. ) We bought new ones on the office outside the Salt Mine. The time we were in the Mine, they were SUPPOSED they were trying to communicate with us ,BUT WHAT A PITY ... phones DO NOT WORK in there,and how should they know!????
Now that it was the time to ask for our refund, they don't approve it...NO! NO!!! the Tiqets.com, but their "INVISIBLE and UNCKNOW Venue Partner" , even though we NEVER had any exchanges with this Partner...Yes they are not agree of giving a refund besides they were that told us to buy new tickets and we would have the refund ,because they seem invalid on the scanner. But now IT IS OUR FAULT that WE NEVER received the email they send for the change, even THOUGH we never AGREED WITH THIS!!!
Is it perhaps because we didn't buy our new tickets on this "VERY RELIABLE " 🤔 site too???
I wonder why DIDN'T WE TRUST TIQETS.COM for one more time???
Ohhhh to note that the employee with the scanner on the Mine's entrance told us that THIS PROBLEM HAPPENED FREQUENTLY with this kind of sites ... so I found some of those with the same situation and we will proceed to different facing of the problem! But with whom to communicate with, with this automatic chat-bot that they close the chat whenever they want ??? You have Noone to talk to or to find a real solution... all their explanations are FAKE!!!”
“They sold me tickets to six flags when it wasn’t even open on the day they sold me. I spent a $30 Uber to get there Only to find out it was closed.
I’m now being met with an automated chat bot and no number to call.
DO NOT BUY FROM THEM”
“I would have given them a ZERO if i could. On November 29, 2024 I mistakenly purchased 2 tickets for the aquarium in Houston (1 minute later) I realized that we were in Dallas NOT Houston. I immediately chatted with customer service and was told they will not be refunding me my money due to the non-refundable ticket restriction. I understand that yes it was my mistake but it was it was an honest mistake that took me 1 minute to realize and they should have a grace period because we considered purchasing thru them instead of paying directly with the venue. Be aware of this so that you are not going to be handing them your hard working money for nothing in exchange. -- this absolutely disgraceful!!”
“NIE POLECAM Kupiłem bilety na wstępie do King Palace w Bangoku które okazały się wirtualna wycieczką bez możliwości wstępu w cenie wyższej niż bilet wstępu”
“Bought audio tickets for the Duomo in Milan. Couldn't activate the QR code. Showed staff in the Duomo, not even they could help. They suggested next time to go on their official website for tickets. Great advice.”
“Szam...keep away. You gonna overpay a lot. Rome coloseum with add ons where normal price is 36 eur for 2 adults and 2 kids , tiqets charge over 200 eur. Keep away.”
“DO NOT BUY FROM THEM!! I came from Brazil to visit the Vatican and paid in full for the museum and sistine capel. The company basically let me know in 24 hours that they could not buy my tickets and that I should go myself to buy tickets.”
“Scam company. I was tricked into buying tickets for the Sagrada Familia. I immediately cancelled them under Tiqet's terms. 2 months later I have still bot received my money and am constantly fobbed off by the company who just keep telling me to contact my bank (I paid by credit card). Obfuscation at best, fraud at worst.”
“Ich habe gedacht man kauft Online die Tickets und keine Vouchers, die man erst in 1,3 KM Entfernung vom Kolosseum in Tickets umtauschen muss um dort dann wieder 30 Minuten in einer Schlange zu warten. Überall stand Tickets als Betreff. In der Mail, auf den Vouchers stand auch Tickets. Also habe ich mir die Mail nicht weiter durchgelesen. Ich war um 08.00 vor dem Kolosseum um mir um 08.30, das war mein Termin, sagen zu lassen, dass wir keine Tickets haben. Da hätte ich mich gleich an der Kasse anstellen können. Was für ein Schwachsinn.”
“Garbage website with terrible customer service and no empathy for unforeseen issues. Wouldn’t spend a single dollar or trust these people with any business.
AVOID AT ALL COSTS. Viator is a much better option”
“My experience with them was terrible. I purchased Omnia+Rome Pass combo card. Omnia card includes tickets to the coliseum, yet tiqets.com offered me to purchase tickets from them right before checking out. I did not realize they were separate offers and ended up buying them because I was in rush. The tickets were not refundable. Given that they knew I already had tickets, I find this very sneaky business practice.
Besides, they provide you with a bunch of qr codes and call them tickets. Rest assured that those are useless and far from entrance tickets to the venues. You must pick up your tickets in person from separate offices. It was very inconvenient and misleading.
I do not recommend tiqets.com at all.”
“Prior to the tour of St Mark’s Basilica in Venice, it wasn’t specified that we needed to pick up physical tickets, and that the digital tickets they sent us wouldn’t be accommodated. Of course, the person who informed us of this didn’t know where to get the tickets printed, causing a delay.
The tour itself was interesting. The tour guide, whose name I never caught (male with a short pony tail), seemed knowledgeable. Unfortunately, at one point in the tour, he turned to me and started berating me, raising his voice a bit and saying something about time and how “this is meant to be fun.” The only reason that I could ever figure for his behavior was that I had to wait for a moment while my young child tied her shoes. At this point, of course, the interest in the tour and the aforementioned ‘fun’ was over.
If you choose to take the tour, you definitely shouldn’t take your children as this guide has no patience for them and, even though I nodded appreciatively throughout the tour, be sure to smile a lot because he had an apparent constant need for validation, an insecurity a person who conducts tours probably shouldn’t have. Incidentally, he must have rushed as the entire group stood around about ten minutes at the end for the next group to collect our headsets. If you choose to take the tour, hopefully you get someone behaviorally sound, less resentful, and with better time management.
You would be much better off reading up on the history of the church and going through on your own, or, at the very least, going with a different tour company, as the volatility of at least one of Tiqets’ tour guides was not worth the information from the tour. At least the party I was with had a good laugh at the idiocy of our tour guide when it was over, so that was a plus.”
“They are a total scam. We had tickets to Colloseum and Forum for a guided tour, and the company no-showed. Then they claimed they changed meeting points, which was a complete lie. We went and asked and they said the company does it all the time, and they are a fraud. They refused to refund tickets. Never ever use these frauds.”
