THE BEST UNRELIABLE AND FAKE SITE!!! After reading the revews did I realise that they act woth the same trickery way, with and NON-EXISTING EMAIL , they CHANGE THE ITINERARY or the MEETING POINT and then your Tickets are INVALID. Our family and friends lost our whole 7 people groups tickets for Salt Mine of Krakow ,which means money too... because they incline they changed the itinerary for an hour later! Claiming that they informed us for the change through email,that we never received and never confirmed that we received!!! Or that we had knowledge of that change. After we were looking for their "representative" outside in cold weather woth our children, for not losing our que and the tickets too ,and after the proposal of other guides on the meeting point, we proceeded to scan our tickets with the rest of the online tickets group so that not loosing the tickets. Ours(and of some others' of course)seemed to be invalid, maybe because they have been transferred for an hour later our group's itinerary . Besides the fact that, after trying to automatically robot - Chatting Noone of the partners told us that the itinerary was not for that hour and the suggested on trying again one more scanningwith the PDF tickets, even though it would be no difference. ( To NOTE that:we should meet with the representative to give us our "actual tickets because we shouldn't scan them through our devices at all, a detail that was not sufficient on our reservation's information, it just wrote: meet with the guide and show them your tickets , no mention for actual tickets. We thought it was just for proof we were his clients and we would move together to the entrance... They would also talked with the "unknown for us " " Venue Partner" that did not admit anything ,insisting even after many times of chatting with a Tiqets.com robot- employee, that we weren't at the meeting point on time and that they were trying to communicate ... We however had bought new tickets after the employee of Tiqets.com chatting suggest us to buy new ones ( besides the fact that their VENUE PARTNER had change the itinerary- but they still insisting on scanning our tickets/ they didn't even know about this change , but they also were talking to the venue partner who He/she also didn'tknow about thos change too till that time.../ after some days and many tryings of chatting THEY REMEMBERED TO SAY that they were trying to communicate with us, so that to inform us for the change of the schedule...It is a TACTICS that they used to many others ,REVIEWS PROVE THAT!!!) and that we would take the refund after they would find the "MISSING and UNKNOWN VENUE PARTNER" ( they also suggest in Buying new tickets through their SITE AGAIN , but the new reservation time ,according the schedule's change has not to come yet/ but they still didn't know that because it was a NEW detail that came through after many chats (ANOTHER TACTICS), with many screenshots , and many tryings to prove MY WORD AGAINST THEIRS!!!!! Thankfully we didn't bough them from Tiqets.com again, it seems they wanted them double-pay for almost 500€ both. ) We bought new ones on the office outside the Salt Mine. The time we were in the Mine, they were SUPPOSED they were trying to communicate with us ,BUT WHAT A PITY ... phones DO NOT WORK in there,and how should they know!???? Now that it was the time to ask for our refund, they don't approve it...NO! NO!!! the Tiqets.com, but their "INVISIBLE and UNCKNOW Venue Partner" , even though we NEVER had any exchanges with this Partner...Yes they are not agree of giving a refund besides they were that told us to buy new tickets and we would have the refund ,because they seem invalid on the scanner. But now IT IS OUR FAULT that WE NEVER received the email they send for the change, even THOUGH we never AGREED WITH THIS!!! Is it perhaps because we didn't buy our new tickets on this "VERY RELIABLE " 🤔 site too??? I wonder why DIDN'T WE TRUST TIQETS.COM for one more time??? Ohhhh to note that the employee with the scanner on the Mine's entrance told us that THIS PROBLEM HAPPENED FREQUENTLY with this kind of sites ... so I found some of those with the same situation and we will proceed to different facing of the problem! But with whom to communicate with, with this automatic chat-bot that they close the chat whenever they want ??? You have Noone to talk to or to find a real solution... all their explanations are FAKE!!!