I would add negative rate if I could do it. This is very unreliable agency with poor customer service. They are ignorant and they scam on the prices. They sell guided tour to Vatican museums much higher than all other agencies. They also included St. Peter's basilica to the price, however entrance to this place is free and no need for reservation. They also refused to refund fully or partial cost of tour for 5 people who were late for 15 minutes and their representatives was not helpful to rebook or accommodate. If you don't want to loose hundreds of euros, don't use them