Very poor customer service. Product arrived in a box that was torn apart and taped up on both ends. The parts bag inside was torn open and missing parts. When I contacted customer service I was told they had some parts but I could go to the hardware store to try and find the remaining pieces and send them a picture of the receipt and they’d see about reimbursing me. And that I need to take pictures of the damaged done and they’d see what they could do. My thoughts are you sent me a product that was torn up and now I have to prove to you that something is wrong and have to take time out of my life to find parts that I can make due with and if I can provide proof you’ll sent me money for the parts. I replied to them and said I believe they should be the ones to find the parts at the hardware store. They should own the fact that you sent me a product that wasn’t complete and was damaged. They eventually stop responding after a few emails. I will never recommend or buy a product from them again. It’s hard for me to comment on the actual product because I feel like I’m reviewing it with a bad taste. But if I had seen the carrier in person I would never had bought it anyways. Not constructed as heavy duty and it implies. Think twice before buying.