I ordered multiple products and the actual items were great but customer service and their return policy is horrible. One of the items took too long to get here and I had to buy something local. The return policy states a 20% restocking charge and customer pays return shipping. I was ok with 20%. The bed ramps cost less than $400 however, my cost for return shipping is over $700. I asked customer service to use their lower shipping cost ( I would still pay) and they refused. After several requests for help on this all they can do is read me the policy and then hang up on me. Other companies offer similar products and are clearly more consumer friendly. I will post everywhere I can to warn consumers of their policy designed to make EVERY SALE FINAL.