I purchased a homestart heater a couple of years ago and a few weeks ago it stopped working completely. All together I only used it for less than 3 hours in total. Tjc customer service is appalling. All I wanted was an address or contact number for homestart. I wrote around 3 emails to tjc with the same request of a contact for homestart. Each time they told me to contact homestart. I would NEVER buy anything of tjc again and I have to say I have purchased quite a few items in the past but luckily never needed to contact them before as it was the first electrical I had purchased. USELESS and the heater cost nearly a hundred pounds. I am a pensioner and this type of money is a fortune to me. Shame on you tjc