So I bought my mam a bracelet for her birthday in November in under the 30 days the bracelets literally just fell apart one of the links just came apart that's right the links not the clasps, contacted them said they were going to send me a returns label its taken ages to come it arrived this morning but in-between this I've emailed again to ask about the label and to say we'll if I'm going to be over the day return policy its down to them and not me, Thier ignorance prevails then and yep they ig bored it and still have, absolutely horrendous company and sell tat that's doesn't last 5 minutes my advise ignore what they say on their TV channel its all nonsense it will fall apart, my opinion to anyone looking to go to these, seriously think twice and AVOID AVOID AVOID. Vile company. Please note the item wasn't broke on arrival the link just literally come off luckily my mam felt it come off and the link that had broken of was hanging on to the chain, but the length of time to get the return label was ridiculous. This is notbthe first issue I had with this order either as they advistised one proce and charged me another then tried to deny it being on at that price ect they will never learn money grabbers that all they are, quick to take it but not quick to solve anything honest steer clear of these, I most certainly will be from now on. Also put this review on trustpilot.