This is not a post I wanted to write, but the company have given me no choice. I want to warn others in regards to buying jewellery from this company and their shocking customer service. TJC Style are a disgrace. My fiance purchased an engagement ring from TJC in August last year, and it had been in use since September 2023. In October 2023, I noticed one of the prongs that had been holding the stone in place, had snapped off. I took my engagement ring off on most occasions so it didn't get damaged so was shocked to see this had happened. This was repaired elsewhere as I didn't feel comfortable sending it off to them at this stage (and on their website they state the ring is still covered if repaired elsewhere). Fast forward to April 2024. We had gone camping, and I ALWAYS take my ring off at night. When i woke up in the morning I went to put my ring on, to notice the stone had fallen out, and the stone was nowhere to be found. I was heartbroken. We contacted TJC who requested the item to be returned in the state its in, which we did on the 6th April 2024. It arrived with them on the Monday (8th April 2024). We contacted them on the Tuesday 9th April 2024 to check it had been received and to update the address on the system (as they still had an old address on their despite us stating several times we had no access to that address anymore). We then called again a week later, to be told "it's with our quality assurance team, you will be contacted soon" We called a week after that, to be told there was nothing they could do without the tracking number?? This was given to them by the phone and they then advised "we will be contacted within 5 days", we asked again on the same call, "yes you will be contacted shortly" About a week later, we sent them an email requesting an update. This was 4 weeks after we had sent the ring to them. We advised them they had 7 working days to give us an update otherwise we would be contacting the appropriate authority. They responded straight away, and said they had "escalated the request" and would strive to get back to us within 7 working days - the last day of this was Tuesday of this week (21st May 2024). We emailed them again on Tuesday (21st May 2024) with a formal complaint. We have given them until today (Friday 24th May 2024), and they responded to our email on Tuesday to state they were "escalating our query" AGAIN, and would get back to us within 72 hours. We have requested an update or a refund because it is now SIX weeks without the ring. We have had nothing. No updates whatsoever. I have no clue where the ring even is at this stage. I know it's still early on the Friday for a response but with their track record, I doubt we will get one. At this stage my partner just wants a refund and to purchase from another company. The fact the ring broke within a month of being used (and fully broke away within 6 months) is shocking. Please be careful with this company. I cannot believe the service we have received especially with the item being expensive.