My mum wanted to treat me to a diamond ring for my birthday. First ring arrived and went straight back because it was very poor quality. Second ring arrived with one of the diamonds already fallen out and was in the box loose, that went back. 3 ring came and looked beautiful, (£1.999) After just a handful of times wearing it I noticed it was now missing a diamond, in the mean time my mum had also ordered one for herself. I contacted Tjc to request a new ring or refund but they refused and asked me to return the ring for them to appraise. They got back to me and said I had mistreated the ring and it was wear and tear!! I’d had it literally 3 months. How can you call wearing a nearly £2,000 ring a handful of times wear and tear… They wanted to charge me to replace the diamond and repair it, I refused and appealed to their customer service but got no where, just told it was my fault and I’d abused it!? I now have a diamond ring sitting in a box unable to be worn. I took it to a reputable jewellery store for their opinion and they were appalled by the quality of the setting, they also told me that several of the diamonds were also loose and not to wear it! In the meantime the one my mum purchased for herself has done exactly the same thing and lost a diamond. The quality is obviously very poor as we have had 3 different rings all with the same problem badly made settings. Please don’t trust these people with your hard earned money and low rate pieces of jewellery. Furious 😡