They need reporting to trading standards. So called certified diamonds arrive with photocopied certificates. Wouldn’t be surprised if they get certification for one stone and then use it for all the others. Customer care is appalling. They tell you your concern has been escalated. It hasn’t. They tell you they’ll get back to you. They don’t. They tell you they tried to call but couldn’t get through to you. They lie. The presenters, especially the Queen of Sparkle - forgotten her name - comes across as so genuine and lovely. But the company is a scam. Also just seen that they’re using dynamic pricing on their website. So a ring is £599 if you want a not so common size or £999 if you want a more common size. Who does that? £300 difference!!!! Disgusting company.