I have sent a £2399.99 ring back as it was faulty, first I asked for a replacement but they kept saying that they are working on it . They had one size left in my size , which was sold on the live auction. I contacted them and asking when they are going to send the replacement but they kept saying they are still sorting the replacement out. So, at the end I told them I want a refund, it’s nearly a week now since asking them but they constantly asking me to wait 2 more working days. I also have a problem with their price match, yet again I’m waiting for my refund around 2 weeks but they say they adjusted to my outstanding budget pay , where is no outstanding budget pay. I used their QR code , which TJC created online and it seems my parcel disappeared, never got delivered to them. I’m asking them to help me with the parcel as it contains multiple returns and few hundreds pounds of value in the box. The smell of the perfumes what they sell are horrible but Mark and others mesmerised by the smell. I’m sorry but not giving my money back is a theft. Very fed up with TJC