I have been dealing with Tom’s for a couple of years now and have rarely received better service from an outdoors specialist. Most of my purchases have traditionally been based on personal visits when passing through Tumut. In the most recent case, however, it was a mail order transaction as I live in Brisbane and wouldn’t be back in the region until later this year. I found the item that I was looking for on the website - ordered it - and a couple of days later it was in my hand. Postage was prompt and hassle free and the tracking service was excellent. Can’t sieak highly enough of the business and the operators. Cheers.