This company is fine (if you are lucky enough to actually receive your goods), unless there is a problem with your goods, and then they are a bunch of cheats and crooks who will NOT obligate any warranty. I received an Xduoo X10 ii music player (£180+), which stopped outputting sound after three months. I was asked to video this and put it on YouTube, and if I didn't do this they wouldn't provide an address to return the item. I have a landline and computer, but no video recorder, so how can I do this? Even if I could do this, a video would not highlight an electrical fault to the sound output, as the player turns on as normal and looks normal. This fault has been confirmed by Richer Sounds technicians. There are numerous complaints that even those who have sent videos, have received no refund or replacement. Without doubt this is the WORST customer service I have received from any company ever. I will never buy from Tomtop again, I advise you to think twice before even considering buying from this Dodgy Chinese company.