Out of 10 paid orders, 4 never arrived. One was repaid. They owed me about 26 euros. Do not allow post or complaints on the website. The indication of the 180 days to complain does not exist in the conditions and guarantees that can be read on the website.
Really something to take into account ...
Answer given:
---------- Forwarded message ---------
De: TOMTOP
Date: , 10/08/2020 à(s) 11:24
Subject: Re:Re:Re: Re:Never received orders
To: pxxxxxxxxxx@
Dear customer, Sorry for the inconvenience, If the order exceeds 180 days, it will be reset by the transportation company and the tracking information cannot be checked.
your order:
AA18K24W3733-8FX895 624 days overtime
BA18K30X5402-Y0JUGN has not received a full refund to your account.
AA19L16S3832-U62HBF 234 days timeout
BN20A25H4344-NXGJMF timeout 198 days
You should contact us if you do not receive the package within two months of the timeout period. You cannot apply for compensation for orders over the time limit. Thank you for your understanding. Best regards
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