If I could give zero stars, I would. I love giving gifts - they took away my joy with their TERRIBLE SERVICE I will admit that the flowers were absolutely gorgeous and delivered with care on time. However, I went out of my way to order specific extras suited particularly to the recipient. The package arrived with substitutions (not one original item!) that were not at all similar to what I had ordered, and of lesser value than the ones I ordered. I reached out to ask for help. No worries - mistakes happen, and substitutions need to be made. But I was upset at the quality of the substitutions. The customer service from this point was TERRIBLE. They completely ignored my questions or concerns, even though I didn't even ask for a refund - only to see the invoice for the products sent and to see if there was a way of correcting them. I could have bought the substitutions at the grocery store on the corner, unlike the artisanal products I thought I had been getting. I was repeatedly ignored, and the representatives were extremely rude. Repeating Terms and Conditions to me over and over again like I didn't understand. Once I realized the game they were playing, I told them that I believe the terms and conditions had been violated by them. They claimed the substitutions were of equal or greater value. When I said that I disagree I asked to see proof. I was told off and then ignored. I was only trying to do something nice for people who were helping me through a hard time, and yet purchasing from "Toronto Blooms" only led to more stress and exasperation for me. Why could they not just show me the cost of the substitutions?? That's all I was asking in the end. And I don't think it's too much to ask There was absolutely zero personal touch, just robotic answers, and no willingness to help. No one contacted me to let me know that there were substitutions occuring and if they would be acceptable. What if there were allergies that hadn't been considered? They didn't even ask to find out. They immediately went to quote Terms and Conditions. To me this is the mark of a scammy company. The website makes them look local, but I would not be surprised if it is a big online empire that hires out its customer service and doesn't actually care about providing good/quality service. This really took away any joy I had in gifting flowers, and made me regret trying to be kind in the first place. Great job Toronto Blooms - you achieved the opposite of what your "purpose" should be.