Ordered a beautiful bouquet package online for a graduation gift, but after submitting an order online, the emails provided were vague and do not confirm which date or time they will be delivered. When they deliver the first time and it is not successful, the driver will call you and if you miss his call (which they expect you to pick up despite not providing any delivery details), they will send back to the warehouse. If you want it re-delivered, they charge an extra $45. Also, if you want a refund, they do not give full refunds. Refunds are also only dealt through email. Customer service phone line accepts voice mails, but they do not return your calls. They do not follow-up on your order if it does not get delivered, nor do they provide any way to contact them for follow-up. Do NOT recommend this place for any online deliveries. Delivery process is not sorted out here and customer service is not helpful.