My husband and I both had Covid over my birthday. Poor man felt horrible I didn’t have flowers, so he ordered through this company. Spent a small fortune for an orchid plant and delivery. See below what was shipped! When he tries to reach them…it’s only via email. They replied asked for pictures. WHY ask for pictures when you come back with a “our policy is to replace/substitute with anything close or resembling original order, when stock runs low”. NO warning, no email, like “hey we need to substitute” UNACCEPTABLE & a MONEY GRAB! Horrible customer service in such volatile economic times! YOUR COMPANY SHOULD BE ASHAMED OF ITSELF!