If I could give a negative one I would. I have ordered from here multiple times with few issues. I ordered a cake and flowers for my mother for her birthday. The order arrived on time and looked wonderful. My parents are elderly and not in the best of health. My parents ate some of the cake (naturally). They spent the rest of the night and next day throwing up from food poisoning. (the next day being my mother's birthday). I called and as usual no one answered the phone nor returned the call. This is a normal issue with this company I emailed the company and asked for a refund for the cake ONLY as the flowers were fine. They emailed me back asking for delivery address, order number (which was in the subject line but apparently the person reading the email couldn't see it), pictures and the issue. I returned said email, giving the information and what the issue was and the fact that no I did not have pictures as the cake had been thrown out at this point because well who keeps a cake that gave you food poisoning but looked perfectly fine. They emailed me back saying I couldn't nor would I get a refund due to no pictures. HOW DO YOU EMAIL OR EVEN TAKE PICTURES OF FOOD POISONING??? Should I have sent them pictures of my parents throwing up perhaps?? The flowers here are nice but I will never use them again after this and I am warning everywhere I can to stay away from any cakes, cookies, etc